Travel Agency Fees: A Professional Approach

BSP Essentials for Travel Agents

Accounting and Financial Management for Travel Agents


Customer Service

Serving the Travel Customer

Le service au client voyage

Social Media in the Travel Industry

Airline Customer Service


Technical Reservations System

Selling and Managing Airline





Pricing and Tickets

Fundamental Skills in Journey Pricing and Ticketing

Advanced Skills in Journey Pricing and Ticketing

Ticket Repricing, Exchange and Reissue

Notions essentielles en Tarification et Billeterie


Product Knowledge

Selling international Rail Transportation

Destination Geography

Geography in Travel Planning

Introduction to the Airline Industry

Air Transport Fundamentals


More than 50,000 professionals have trusted IATA's training expertise in the past 5 years. Here's what your peers say.

IATA training courses are of obvious essence for anyone wanting to find a job within the Travel/Air Transport industry or increase his/her knowledge of the ever more changing paradigms of this dedicated industry. Understanding new challenges and bring forward committed solutions are key assets to developing one's career steps or business in an uncertain world. In addition, the wide range of proposed topics within IATA's course catalog shall definitely allow any new or already trained attendee to remain fully updated and properly informed.

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