Ensure the knowledge and skills your organization needs – now, and for the future.
Provide world-class training developed by those who define the air transport industry.
Get Expert Advice

We can help you develop your workforce in line with your business priorities.

build the trust you need to grow it

Compliance

Meet regulatory requirements and aviation industry standards

To carry out your business, and build the trust you need to grow it, compliance is essential. IATA Training equips your staff with the hands-on knowledge to effectively - and efficiently - meet requirements.

maintain the financial health of your organization

Operational efficiency

Enable efficient air transport service delivery and operations

To maintain the financial health of your organization, operational costs must be kept down. IATA Training helps you maximize existing resources - building competency and filling skills gaps - fast and effectively.

sufficient understanding of every aspect of yourbusiness

Organizational sustainability

Ensure your sustainability as an aviation organization

To take future control, your high flyers need sufficient understanding of every aspect of your business and its ecosystem. IATA Training gives them in-depth insight into the entire aviation industry.

In-house training

In-house training

The right skills at the right budget

IATA's expert instructors come to you, in person or via our virtual classroom platform.

Ideal for groups of 5 and more
Fully customizable courses
Expert instructors come to you - in person or virtually
Better control budget and costs
Give your teams skills you really need
Get certified knowledge that can be used immediately

Success stories

Ensuring fast, coordinated acquisition of regulatory knowledge across the organization

For compliance

Ensuring fast, coordinated acquisition of regulatory knowledge across the organization
View success story
Ensuring quality service delivery across the department

For operational efficiency

Ensuring quality service delivery across the department
View success story
Improving team flexibility and ability to develop skills

For organizational sustainability

Improving team flexibility and ability to develop skills
View success story
Scheduled training

Scheduled training

A wealth of development options

Classes in person or via our virtual classroom platform in a multitude of subject areas.

Ideal for up to 3 people, with easy access locally (90+ countries) or online
IATA instructors and course materials
Courses relevant to your region
Enable employee growth at manageable cost
Give your people certified knowledge
Rest assured you'll find the training you need

Success stories

ISAGO for Auditors

For compliance

ISAGO for Auditors
View success story
Route Forecasting and Development

For operational efficiency

Route Forecasting and Development
View success story
LCC Business Models

For organizational sustainability

LCC Business Models
View success story
Corporate e-learning

Corporate e-learning

Flexible upskilling

IATA's e-learning offering enables, or expands, on-demand digital training for your employees.

Menu-order flexibility to create training packages with incremental discounts
Enable continuous learning of certified skills cost-efficiently
Easy Learning Management System (LMS) integration
Provide a seamless learning experience customized to your organization
Online access option
Allow your teams to learn anywhere

Fact sheet

How IATA's e-learning contributes to your people's skills development

For compliance, operational efficiency and organizational sustainability

  • Over 25 courses to ensure safe, correct and efficient handling, processing, and operating.
  • Some 30 courses to help you run your business better.
  • A constantly augmented offering with a view to the future.
View fact sheet
In-house training

University programs

Wings for high-flyers

IATA's partnerships with top establishments provide both broad and in-depth knowledge.

Tailored for aviation
Ramp up your succession planning
Designed for professionals working in the field
Enable your managers to immediately apply what they are learning
Internationally renowned institutions
Broaden their network with future leaders and top-class researchers

Success story

Shaping a business graduate into a valued aviation professional

For operational efficiency

Shaping a business graduate into a valued aviation professional
View success story

Academic partners

Gallen Logo
Careton Logo
Embry Logo
McGill Logo
Harvard Logo
ENAC Logo
Training certification

Training certification

Excellence in workplace learning

IATA's experts guide your development of training, and assess and certify its quality.

Recognition of your training organization as a center of excellence
Validation of a traditional or competency-based training course as meeting international standards
Ensure trainees consistently achieve the skills and knowledge aimed for
Qualification of a learning facilitator
Demonstrate your training system is at the highest level
Level up your training delivery

Success stories

Standardizing training to enable DGR-compliant operations faster and more easily

For compliance

Standardizing training to enable DGR-compliant operations faster and more easily
View success story
Equipping employees to provide cargo and passenger handling excellence

For operational efficiency

Equipping employees to provide cargo and passenger handling excellence
View success story
Training needs analysis

Training needs analysis

Effective training action

IATA's experts assess the skills and knowledge most useful to you at any given time.

Focused fact-finding in just 90 minutes
Identify skills and knowledge gaps fast
Objective assessment by a team of experts
Validate internal findings and gain additional insight
A training action plan tailored to your needs
Ensure business continuity and a cost-effective recovery plan

Success story

IATA’s inside knowledge can quickly help you ascertain whether your operations are compliant

For compliance, operational efficiency and organizational sustainability

  • IATA’s inside knowledge can quickly help you ascertain whether your operations are compliant.
  • We can work with you to mitigate skills shortages In times of crisis.
  • We can help you understand the impact of training investments short, mid and long term.
View success story
Why choose IATA

Why choose IATA?

We establish the standards that govern air transport, and no one knows the industry like our experts.

100K+ students trained every year

90% of companies say employees applied their new skills in their daily job

400+ courses, designed and delivered by industry experts

including 200+ in a LIVE virtual classroom or elearning format

17 subject areas

offering a unique mix of industry knowledge and practical experience

350+ training solutions delivered to companies every year

93% of companies experienced noticeable benefits from our training

Our experts have in-depth experience across the entire industry.

Air Navigation Services
Air Navigation Services

Improve the performance of your service business.

Airline Management
Airline Management

Help your organization adapt to the new normal.

Airline Operations and Quality
Airline Operations and Quality

Ensure safe, compliant operations and a stellar passenger experience.

Airport Management and Operations
Airport Management and Operations

Safeguard your position as an airport of choice for passengers and stakeholders.

Cargo and Logistics
Cargo and Logistics

Remain compliant and competitive in the air cargo business.

Civil Aviation Authorities

Make confident policy, regulation and transformation decisions.

Dangerous Goods Regulations (DGR)
Dangerous Goods Regulations (DGR)

Effectively and efficiently handle and transport dangerous goods.

Environment and Fuel
Environment and Fuel

Explore the areas the industry must focus on to ensure a sustainable future

Fares and Ticketing
Fares and Ticketing

Better advise, better sell, and better administrate travel offerings.

Finance and Accounting
Finance and Accounting

Power up your financial control.

Ground Operations
Ground Operations

Grow ground ops effectiveness to increase customer satisfaction.

Law and Regulations
Law and Regulations

Stay up to speed on changing and conflicting cross-border requirements.

Management and Leadership
Management and Leadership

Contribute to the enhanced performance of your organization.

Safety
Safety

Ensure a safe work or travel experience for all.

Security
Security

Identify and understand cargo or passenger risks, and know how to manage them.

Sales and Marketing
Sales and Marketing

Accomplish your organization's goals in new and creative ways.

Sales and Marketing
Travel and Tourism

Maximize your travel business with certified skills.

Why do organizations like yours choose IATA Training?

Testimonial

“IATA is internationally recognized for its standards which reflect highly in the training. IATA’s strongest points are always having the latest updates in the aviation industry which keeps everyone involved well informed.”

Ground Handling Service Provider

Station / Ground Handling Management

Testimonial

“The training provided by IATA seemed to us to be the most complete training in the market.”

Airport customer

Aviation Security Train-the-trainer

Testimonial

“For the ability to participate in virtual training. Support before and after the training was great, as it takes time to understand the whole portal and learning platform thing. Customization was higher than usual. Flexibility and virtual content.”

Cargo handling customer

DGR - Instructor Refresher

Testimonial

“Because of the aviation expertise. Customer service was excellent, first class. The course content met all expectations we had about this training, it went straight to the point.”

Airline customer

Train-the-trainer

Testimonial

“Experienced instructors.”

Airline customer

ULD Safety and inspection

Organizations like yours choose IATA Training

BDP Logo
CargoLinx Logo
Celebi Logo
Ground Force Protugal Logo
SGS Logo
Surinam Airways Logo
Air China Logo
Congo Logo
KLM Logo
Prtugalia Logo
Frankfurt Logo
SATA Logo
Magma Logo
Let our advisors help

Tell us about your training needs

An IATA Training advisor will be in touch to discuss your inquiry.

  • Upskill employees or build competency to ensure compliance with regulations and industry standards
  • Educate and right-skill your people to ensure efficient, cost-effective service delivery and operations
  • Build leadership skills in a new generation to prepare your organization for the future

Thank you for your interest in IATA Training.

We have received your inquiry. An IATA representative will be in touch with you shortly.

There has been an error

Please submit your inquery again.

Please enter a valid business email address
Please give more context to your inquiry
You must agree before submitting.
Thinking about training your post-pandemic workforce?

Do you need to bridge staffing or skills gaps?

Download report

Do you need to bridge staffing or skills gaps?
Do you need to bridge staffing or skills gaps?

Do you need to bridge staffing or skills gaps?

Find out what challenges organizations like yours are facing, and the creative solutions they’re implementing, in IATA’s report: “Staffing or Skills Gap? Bridging the gap to full operations".

Thank you for your interest in our whitepaper.

You can now access “Bridging the gap to full operations”.

Download report

There has been an error

Please submit your inquery again.

You must agree before submitting.
In-house training

In-house training

BDP International Logo

Ensuring fast, coordinated acquisition of regulatory knowledge across the organization

back
An In-house training success story

“The live virtual in-house training on CEIV Pharma boosted our understanding and enabled us to reach our certification goal sooner.”

Simona Ravera

Director of Sales, Life Sciences & Healthcare Solutions, EMEA; responsible for the CEIV Pharma certification program

With about 35% of their overall business in pharma transportation, it was important to BDP International to obtain a certification of their processes, so they could reassure their customers they had them covered in the constantly changing, logistically difficult situation caused by the pandemic.

Half the effort required for certification is in training, and they needed to train 20 people from multiple areas of the business, at the same time, so everyone understood the entire chain of responsibility and their part in it. These people had varying levels of experience: from beginners to decades in the industry. And they were located in three different cities in three different countries, each being an important pharma transportation center: Milan, Brussels and New York.

IATA Training offered the CEIV Pharma certification course in a LIVE virtual in-house training format, working with BDP International to find the best time for sessions (4pm Central European Time) to enable the entire team on both sides of the Atlantic to do the training together. The IATA trainer then adapted the teaching methodology to meet the needs of the participants with their varying levels of experience and different roles, keeping their attention through a high level of interaction. Having completed the training, the BDP employees knew what they needed to put into place to obtain the certification, and how to do it quickly. The training taught them the theory, and allowed them to practice it.

back
In-house training

In-house training

Ensuring quality service delivery across the department

back
An In-house training success story

This EU agency needed all its staff to have adequate knowledge of passenger data in order to meets its goal, and this meant the most up-to-date information. With varying levels of knowledge, finding a course to suit everyone's needs is not easy.

IATA Training's courses are constantly updated, and our experts can customize them to fit organizations' individual needs. For this customer, we tailored the Passenger Data Exchange Programs (API/PNR) course to focus on the topics most important to participants. The instructor conducting the LIVE virtual in-house training in March 2021 then adapted the pace of delivery to accommodate participants, effectively enabling everyone to attain the same proficiency.

back
In-house training

In-house training

Surinam Airways Logo

Improving team flexibility and ability to develop skills

back
An In-house training success story

“The live virtual in-house training on SIS gave us operational knowledge we could use right away, and showed us how to find the answers we need. We invested in the future of our department and our organization, improving the skill level and spreading risk linked to a concentration of knowledge.”

Mireille Kensmil

Head of Passenger Transport

In a crisis situation like the pandemic, particularly, keeping tight control of your cashflow is essential, and that means making sure you don't pay what isn't justified. With knowledge of the IATA Clearing House process concentrated in one single resource, the risk for Surinam Airways was high, and a costly error made a planned expansion of operational knowledge all the more urgent.

The IATA regional manager helped them identify that the most helpful training for them would be on IATA's Simplified Invoicing and Settlement (SIS) e-invoicing system. The course was customized to the airline's specifications, to improve on their existing knowledge, and going in depth into the things they do daily. The trainer correlated their reality with the theory, and held their hands through every option in the menu of the SIS environment, introducing them to options they weren't using. He also showed them how to navigate the manuals and reference materials, and explained the content of each of the webinars available online, so they are able to find answers to any questions that might arise in the future. The result was an efficient, flexible team, with the ability to grow their knowledge and develop their skills - a real investment in the future.

back
Scheduled training

Scheduled training

ISAGO for Auditors

back
Scheduled training testimonials

“The course is helping me to understand the new requirements of the ISAGO program… to ensure conformity with ISAGO.”

Ahmed Mehana

Standard, Quality and Procedures Controller, dnata

back
Scheduled training

Scheduled training

Route Forecasting and Development

back
Scheduled training testimonials

“You cannot make a good profitable aviation budget if you don't know how to forecast a route.”

Mircea Manoli

Economist, Chisinau International Airport

back
Scheduled training

Scheduled training

LCC Business Models

back
Scheduled training testimonials

“I'll be able to align the technical offerings to the mission of the airline to achieve it in a more efficient and effective manner.”

Norwyn Philips

Sr. Manager Networking and Telecom, Spirit Airlines

back
Corporate e-learning

Corporate e-Learning training

How IATA's e-learning contributes to your people's skills development

back
A corporate e-learning fact sheet
What your people need:
What IATA offers:
To acquire the knowledge and skills to successfully carry out their work
50+ courses covering a wide variety of jobs and skills in the office, in the air, on the ground, landside and airside

An IATA certificate upon completion
A way to do so that fits with the demands of their job, their lifestyle, and how they learn
Available across all devices, enabling learning when and where your people want

Short and interactive, using gamification with social rewards, for increased relevance to younger generation
What your organization needs:
What IATA offers:
Standardized training that ensures the highest level of quality
Designed by industry experts
A way to keep knowledge and skills always up to date
Course content and teaching methods constantly updated ​
A cost-efficient solution, that makes use of infrastructure in place
With flexible cost based on your volume requirements

Implementation according to the needs of your organization: LMS integration or online platform
back
In-house training

University programs

SGS Logo

Shaping a business graduate into a valued aviation professional

back
An academic program success story

Saudi Ground Services' Executive Vice-President explains their motivation:

“At SGS, we believe in investing in our talent and supporting them in gaining an in-depth understanding of the aviation industry, its best practices, and our market needs. This program was of great value, exceeding our expectations of the competency level SGS talents can gain through training.”

Captain Hashim

Executive Vice-President, Saudi Ground Services

Ahmed Alwaheedi relates how his competency was put to good use:

“While I was on the last stretch of the Diploma in Advanced Studies in Aviation Management, I was offered a new position in the Operations Standards, Procedures and Assurance section. My main objective was to get approval, from the General Authority of Civil Aviation, for our 650-page operations manual that covers everything we do at SGS. We'd been trying for the last seven years, and I was able to finally obtain the approval on my third attempt! This was a huge achievement, and I know I couldn't have done it if I hadn't taken the program. I put something of what I learned from all twelve modules of the Diploma into the manual: the gap analysis I started with, the project management, the understanding of different stakeholder perspectives, the safety management system knowledge especially, even the language I used to rewrite the manual. Now, I manage the section completely.

In addition to my direct promotion, I've been put in charge of SGS's Zero-Zero initiative (zero incidents, zero complaints), and I've been assigned Passenger Service Manager for international airlines at Riyadh's King Khaled International Airport, under the Zero-Zero initiative. Also, I'm using the knowledge I gained from the Diploma to help SGS management in its plans to expand operations. To grow internationally, our company will need to show an image of ground handling that fits with the expectations of airlines in different countries and cultures, and the understanding the Diploma has given me is very valuable.”

Ahmed Alwaheedi

Section Manager, Operations Standards and Procedures, Saudi Ground Services

back
Training certification

Training Certification

Cargolinx Logo

Standardizing training to enable DGR-compliant operations faster and more easily

back
A training certification success story

"Our staff are more confident in their work because what they learn is more relevant to their everyday jobs, and they are sure it applies for every airline. This in turn enables us to provide higher quality service, as well as reducing hazards in operations."

Mohamed Hassanain

Quality and Process Manager

As the leading Egyptian cargo service provider, CACC Cargolinx serves more than 20 of the top cargo air freight companies in the world when they visit Cairo International Airport.

To provide exceptional ground handling services, focused on the carrier, CACC Cargolinx was training its personnel in the individual requirements of every single airline - a challenging situation for both Cargolinx and the trainees. Having received Training Validation Program certification for ULD handling in 2019, they wanted to focus on dangerous goods handling in compliance with the DGR, using IATA's services to obtain guidance on standardizing their training through competency-based training and assessment (CBTA).

The consultants responsible for IATA Training Certification helped CACC Cargolinx understand CBTA, and how to implement it. The pilot assessment allowed them to test their new training approach, identifying the gaps and necessary corrective action. In three months, the cargo service provider had streamlined its dangerous goods training, giving existing staff greater confidence that they're doing the right thing, and enabling new staff to be operational more quickly. Feedback from existing customers has been very positive, with every carrier approving the industry-standard training, and CACC Cargolinx are also confident the certification will make their services even more attractive to potential new customers.

back
Training certification

Training Certification

Çelebi Logo

Equipping employees to provide cargo and passenger handling excellence

back
A TVP success story

“We are proud to be the first ground handling company that has received TVP certification for both our Aviation Academy and for the Passenger Handling training. Achieving this milestone reinforces and validates our commitment to adhere to the highest standards we have set with our group training offering, which translates into superior quality in training and development, and compliance with industry training standards.”

Dave Dorner

CEO, Çelebi Group

In 2017, Çelebi Ground Handling launched the Çelebi Aviation Academy to ensure excellent ground handling services across its 40 stations in five countries, through standardizing the training it provides its more than 10,000 employees.

For the company, it was important to receive external advice and validation that their training was up to the standards of our highly regulated industry, and the IATA Training Validation Program fit the bill.

Building on its already strong procedures, and based on the recommendations received from IATA's experts, the company updated its training materials, for example to cover recent developments and non-standard events. In passenger handling at departure, these included baggage drop-off, self-check-in, late arrivals, and emergencies, thus enabling trainees to feel more confident about what they would encounter and what they should do. In June 2020, Çelebi Aviation Academy was certified by the IATA Training Validation Program as an official Center of Excellence in Training and Development, and received an additional Certificate of Validation for Passenger Handling training.

back
Training needs analysis

Training needs analysis

Obtaining an objective assessment and recommendations

back
Training needs analysis testimonial

“As a result of COVID-19, we were forced to re-evaluate our current training strategy and methodology and propose a corrective action plan in the area of ground operations training. We approached IATA Training to support analysis we had organized internally and create an action plan accordingly. The training needs assessment that IATA Training conducted reinforced our findings and helped us be better prepared for a speedy recovery. Now its just a question of funding to roll out the initiatives we jointly identified”

Head of Training

HR & Planning Direction

back