We can help you develop your workforce in line with your business priorities.
Compliance
Meet regulatory requirements and aviation industry standards
To carry out your business, and build the trust you need to grow it, compliance is essential. IATA Training equips your staff with the hands-on knowledge to effectively - and efficiently - meet requirements.
Operational efficiency
Enable efficient air transport service delivery and operations
To maintain the financial health of your organization, operational costs must be kept down. IATA Training helps you maximize existing resources - building competency and filling skills gaps - fast and effectively.
Organizational sustainability
Ensure your sustainability as an aviation organization
To take future control, your high flyers need sufficient understanding of every aspect of your business and its ecosystem. IATA Training gives them in-depth insight into the entire aviation industry.
In-house training
The right skills at the right budget
IATA's expert instructors come to you, in person or via our virtual classroom platform.
Success stories
For compliance
Ensuring fast, coordinated acquisition of regulatory knowledge across the organization
For operational efficiency
Ensuring quality service delivery across the department
For organizational sustainability
Improving team flexibility and ability to develop skills
Scheduled training
A wealth of development options
Classes in person or via our virtual classroom platform in a multitude of subject areas.
Success stories
For compliance
ISAGO for Auditors
For operational efficiency
Route Forecasting and Development
For organizational sustainability
LCC Business Models
Corporate e-learning
Flexible upskilling
IATA's e-learning offering enables, or expands, on-demand digital training for your employees.
Fact sheet
For compliance, operational efficiency and organizational sustainability
- Over 25 courses to ensure safe, correct and efficient handling, processing, and operating.
- Some 30 courses to help you run your business better.
- A constantly augmented offering with a view to the future.
University programs
Wings for high-flyers
IATA's partnerships with top establishments provide both broad and in-depth knowledge.
Success story
For operational efficiency
Shaping a business graduate into a valued aviation professional
Academic partners
Training certification
Excellence in workplace learning
IATA's experts guide your development of training, and assess and certify its quality.
Success stories
For compliance
Standardizing training to enable DGR-compliant operations faster and more easily
For operational efficiency
Equipping employees to provide cargo and passenger handling excellence
Training needs analysis
Effective training action
IATA's experts assess the skills and knowledge most useful to you at any given time.
Success story
For compliance, operational efficiency and organizational sustainability
- IATA’s inside knowledge can quickly help you ascertain whether your operations are compliant.
- We can work with you to mitigate skills shortages In times of crisis.
- We can help you understand the impact of training investments short, mid and long term.
Why choose IATA?
We establish the standards that govern air transport, and no one knows the industry like our experts.
100K+ students trained every year
90% of companies say employees applied their new skills in their daily job
400+ courses, designed and delivered by industry experts
including 200+ in a LIVE virtual classroom or elearning format
17 subject areas
offering a unique mix of industry knowledge and practical experience
350+ training solutions delivered to companies every year
93% of companies experienced noticeable benefits from our training
Our experts have in-depth experience across the entire industry.
Why do organizations like yours choose IATA Training?
Organizations like yours choose IATA Training
Tell us about your training needs
An IATA Training advisor will be in touch to discuss your inquiry.
- Upskill employees or build competency to ensure compliance with regulations and industry standards
- Educate and right-skill your people to ensure efficient, cost-effective service delivery and operations
- Build leadership skills in a new generation to prepare your organization for the future
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Do you need to bridge staffing or skills gaps?
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In-house training
Ensuring fast, coordinated acquisition of regulatory knowledge across the organization
“The live virtual in-house training on CEIV Pharma boosted our understanding and enabled us to reach our certification goal sooner.”
Director of Sales, Life Sciences & Healthcare Solutions, EMEA; responsible for the CEIV Pharma certification program
With about 35% of their overall business in pharma transportation, it was important to BDP International to obtain a certification of their processes, so they could reassure their customers they had them covered in the constantly changing, logistically difficult situation caused by the pandemic.
Half the effort required for certification is in training, and they needed to train 20 people from multiple areas of the business, at the same time, so everyone understood the entire chain of responsibility and their part in it. These people had varying levels of experience: from beginners to decades in the industry. And they were located in three different cities in three different countries, each being an important pharma transportation center: Milan, Brussels and New York.
IATA Training offered the CEIV Pharma certification course in a LIVE virtual in-house training format, working with BDP International to find the best time for sessions (4pm Central European Time) to enable the entire team on both sides of the Atlantic to do the training together. The IATA trainer then adapted the teaching methodology to meet the needs of the participants with their varying levels of experience and different roles, keeping their attention through a high level of interaction. Having completed the training, the BDP employees knew what they needed to put into place to obtain the certification, and how to do it quickly. The training taught them the theory, and allowed them to practice it.
In-house training
Ensuring quality service delivery across the department
This EU agency needed all its staff to have adequate knowledge of passenger data in order to meets its goal, and this meant the most up-to-date information. With varying levels of knowledge, finding a course to suit everyone's needs is not easy.
IATA Training's courses are constantly updated, and our experts can customize them to fit organizations' individual needs. For this customer, we tailored the Passenger Data Exchange Programs (API/PNR) course to focus on the topics most important to participants. The instructor conducting the LIVE virtual in-house training in March 2021 then adapted the pace of delivery to accommodate participants, effectively enabling everyone to attain the same proficiency.
In-house training
Improving team flexibility and ability to develop skills
“The live virtual in-house training on SIS gave us operational knowledge we could use right away, and showed us how to find the answers we need. We invested in the future of our department and our organization, improving the skill level and spreading risk linked to a concentration of knowledge.”
Head of Passenger Transport
In a crisis situation like the pandemic, particularly, keeping tight control of your cashflow is essential, and that means making sure you don't pay what isn't justified. With knowledge of the IATA Clearing House process concentrated in one single resource, the risk for Surinam Airways was high, and a costly error made a planned expansion of operational knowledge all the more urgent.
The IATA regional manager helped them identify that the most helpful training for them would be on IATA's Simplified Invoicing and Settlement (SIS) e-invoicing system. The course was customized to the airline's specifications, to improve on their existing knowledge, and going in depth into the things they do daily. The trainer correlated their reality with the theory, and held their hands through every option in the menu of the SIS environment, introducing them to options they weren't using. He also showed them how to navigate the manuals and reference materials, and explained the content of each of the webinars available online, so they are able to find answers to any questions that might arise in the future. The result was an efficient, flexible team, with the ability to grow their knowledge and develop their skills - a real investment in the future.
Scheduled training
ISAGO for Auditors
“The course is helping me to understand the new requirements of the ISAGO program… to ensure conformity with ISAGO.”
Standard, Quality and Procedures Controller, dnata
Scheduled training
Route Forecasting and Development
“You cannot make a good profitable aviation budget if you don't know how to forecast a route.”
Economist, Chisinau International Airport
Scheduled training
LCC Business Models
“I'll be able to align the technical offerings to the mission of the airline to achieve it in a more efficient and effective manner.”
Sr. Manager Networking and Telecom, Spirit Airlines
Corporate e-Learning training
How IATA's e-learning contributes to your people's skills development
An IATA certificate upon completion
Short and interactive, using gamification with social rewards, for increased relevance to younger generation
Implementation according to the needs of your organization: LMS integration or online platform
University programs
Shaping a business graduate into a valued aviation professional
Saudi Ground Services' Executive Vice-President explains their motivation:
“At SGS, we believe in investing in our talent and supporting them in gaining an in-depth understanding of the aviation industry, its best practices, and our market needs. This program was of great value, exceeding our expectations of the competency level SGS talents can gain through training.”
Executive Vice-President, Saudi Ground Services
Ahmed Alwaheedi relates how his competency was put to good use:
“While I was on the last stretch of the Diploma in Advanced Studies in Aviation Management, I was offered a new position in the Operations Standards, Procedures and Assurance section. My main objective was to get approval, from the General Authority of Civil Aviation, for our 650-page operations manual that covers everything we do at SGS. We'd been trying for the last seven years, and I was able to finally obtain the approval on my third attempt! This was a huge achievement, and I know I couldn't have done it if I hadn't taken the program. I put something of what I learned from all twelve modules of the Diploma into the manual: the gap analysis I started with, the project management, the understanding of different stakeholder perspectives, the safety management system knowledge especially, even the language I used to rewrite the manual. Now, I manage the section completely.
In addition to my direct promotion, I've been put in charge of SGS's Zero-Zero initiative (zero incidents, zero complaints), and I've been assigned Passenger Service Manager for international airlines at Riyadh's King Khaled International Airport, under the Zero-Zero initiative. Also, I'm using the knowledge I gained from the Diploma to help SGS management in its plans to expand operations. To grow internationally, our company will need to show an image of ground handling that fits with the expectations of airlines in different countries and cultures, and the understanding the Diploma has given me is very valuable.”
Section Manager, Operations Standards and Procedures, Saudi Ground Services
Training Certification
Standardizing training to enable DGR-compliant operations faster and more easily
"Our staff are more confident in their work because what they learn is more relevant to their everyday jobs, and they are sure it applies for every airline. This in turn enables us to provide higher quality service, as well as reducing hazards in operations."
Quality and Process Manager
As the leading Egyptian cargo service provider, CACC Cargolinx serves more than 20 of the top cargo air freight companies in the world when they visit Cairo International Airport.
To provide exceptional ground handling services, focused on the carrier, CACC Cargolinx was training its personnel in the individual requirements of every single airline - a challenging situation for both Cargolinx and the trainees. Having received Training Validation Program certification for ULD handling in 2019, they wanted to focus on dangerous goods handling in compliance with the DGR, using IATA's services to obtain guidance on standardizing their training through competency-based training and assessment (CBTA).
The consultants responsible for IATA Training Certification helped CACC Cargolinx understand CBTA, and how to implement it. The pilot assessment allowed them to test their new training approach, identifying the gaps and necessary corrective action. In three months, the cargo service provider had streamlined its dangerous goods training, giving existing staff greater confidence that they're doing the right thing, and enabling new staff to be operational more quickly. Feedback from existing customers has been very positive, with every carrier approving the industry-standard training, and CACC Cargolinx are also confident the certification will make their services even more attractive to potential new customers.
Training Certification
Equipping employees to provide cargo and passenger handling excellence
“We are proud to be the first ground handling company that has received TVP certification for both our Aviation Academy and for the Passenger Handling training. Achieving this milestone reinforces and validates our commitment to adhere to the highest standards we have set with our group training offering, which translates into superior quality in training and development, and compliance with industry training standards.”
CEO, Çelebi Group
In 2017, Çelebi Ground Handling launched the Çelebi Aviation Academy to ensure excellent ground handling services across its 40 stations in five countries, through standardizing the training it provides its more than 10,000 employees.
For the company, it was important to receive external advice and validation that their training was up to the standards of our highly regulated industry, and the IATA Training Validation Program fit the bill.
Building on its already strong procedures, and based on the recommendations received from IATA's experts, the company updated its training materials, for example to cover recent developments and non-standard events. In passenger handling at departure, these included baggage drop-off, self-check-in, late arrivals, and emergencies, thus enabling trainees to feel more confident about what they would encounter and what they should do. In June 2020, Çelebi Aviation Academy was certified by the IATA Training Validation Program as an official Center of Excellence in Training and Development, and received an additional Certificate of Validation for Passenger Handling training.
Training needs analysis
Obtaining an objective assessment and recommendations
“As a result of COVID-19, we were forced to re-evaluate our current training strategy and methodology and propose a corrective action plan in the area of ground operations training. We approached IATA Training to support analysis we had organized internally and create an action plan accordingly. The training needs assessment that IATA Training conducted reinforced our findings and helped us be better prepared for a speedy recovery. Now its just a question of funding to roll out the initiatives we jointly identified”
HR & Planning Direction