Did you know that in the past 5 years, 186 participants from 42 countries have taken this course with IATA?
About the course
4-day (12 hours) LIVE virtual classroom course
Learn the fundamentals for pricing journeys, how to interpret constructed fares, and how to decode electronic ticket data so you can provide your customers with the best service possible. With the abundance and complexity of today’s fare options, your clients expect you to provide a service that is accurate, faster and more affordable than the competition. This course teaches the language of fare construction and fare rules, so you can provide your customers with the best advice and the lowest fare for their air itinerary and needs. You will develop new skills through practical exercises and with the support of reference materials, to become the travel professional your customer's trust.
Course code: TALF-28-VC
Course format
The live sessions of this virtual classroom course are delivered by an official IATA Instructor.
The course will take you approximately 12 hours to complete and be held over 4 consecutive days.
There will be 2 live interactive virtual classroom sessions per day, each session will be 90 minutes.
The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.
Student performance will be based on an assessment.
We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.
Please check the exact schedule of each class below (View more details) and click ‘Register’.
Register before Jul 07, 2024 to take advantage of the 20% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Register before Jun 02, 2024 to take advantage of the 25% Early Bird discount (only for payment by credit card or ICH)*. The price below includes this discount. *Terms apply
Identify the parts of a journey and match cities and countries with IATA Traffic
Identify conference areas and sub-areas and the global indicator for the routing flown
Quote routing fares and fares using the mileage formula; and convert and round currencies
Price one-way, round and circle trips; and interpret electronic ticket (e-ticket) data elements
Collect applicable taxes, fees, and charges; and understand child and infant fares
Explain baggage and validating carrier rules
Course content
The key topics that are covered during this course include:
IATA geography
Traffic conference areas
Sub-areas
Fare construction formula
Mileage system
Carrier routings
Fare types
Normal unrestricted and normal restricted fares
Restricted l fares overview
Journey pricing
One-ways
Round and circle trips
Supporting materials
Fare Lookup tool
Course manual and supplementary workbook
Who should attend
This course is recommended for:
Airline call center, reservation and ticket agents
Travel agents
Airline tariff and pricing analysts
Interline billing auditors and revenue accountants
Certificate awarded
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.
This course is a step toward earning an IATA Diploma
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